Even though we are rounding up the month of January, there is still a whole lot you can do to become a better property manager. Considering the past year, you will have spent enough in landscape maintenance and community improvement since that is what residents demanded. The rents also increased so you must have had a better year in terms of finances than 2012. So what should you do this year to make it better than the last and the ones before?
As far as 2014 is concerned, new units are going to hit the market. Google and Craigslist are planning to change how they work, which might require you to modify your online marketing strategies. With the industry expecting so many changes, what should you do as a property manager? Let’s take a look:
Connect With Your Tenants
How often do you reach out to your tenants and connect with them? For most of you, the answer is probably going to be not much, and we advise you otherwise. If you want to succeed as a property manager, you must develop strong relationships with your residents.
The properly management industry is mostly about helping others, and you must serve your residents the way they want to be served. Show them your interest, find out what is important to them, and make sure you give them that.
Respond Quickly
Did someone just complain to you about a leaking pipe or an overgrown shrub? Yes, some of these complaints can wait, but that should not be no matter how simple and unimportant they may be for you. Even if you cannot do anything about them instantly, you should at least assure your residents that you will get it done at the earliest possible convenience.
We suggest that you should make a habit of returning every email and calls within two hours at the most. Try it, and you will be surprised by the results that can actually be translated to long-term when word of mouth spreads.
Resolve Issues
Okay, so you assured your tenants that you will tend to their complaints. That is not it. You actually will have to do it, and just doing it is not what is required. Instead, do it in the best way you can so that the same complaint is not repeated.
Try the above, and your residents will be grateful. And your benefits? You enjoy a better career with more opportunities.
